Refund policy

Returns & Refunds

Unopened items: Returned within 30 days of purchase/delivery, unused and in original unopened packaging, for a full refund to your original payment method. We do not accept returns or exchanges on opened items.

Damaged or defective items: If your order arrives damaged, or a game has a manufacturing defect, contact us at info@sidequestgamesny.com within 48 hours of delivery with photos of the damage and the packaging. We'll arrange for the item to be shipped back to us (at our cost) before issuing a replacement or refund — we're unable to issue refunds based on photos alone. Claims reported after 48 hours, or that we're unable to verify, may not be eligible.

How to return: Email info@sidequestgamesny.com with your order number to start a return, or bring the item to our store in person.

Refund timing: Refunds are issued to your original payment method within 5–10 business days of us receiving the return.